Practice Insights

The other day I was looking for a remote controller for my overhead garage door opener and found one at a family run business with good old values, which have become a rarity these days. The waiting area was peppered with framed statements and quotes which, from their faded looks, must have been around for a long time. Customer service, prompt attention, courtesy, honesty and integrity were among the common themes. A frame next to the customer window particularly attracted my attention. It talked about the wisdom of right pricing.

It's unwise to pay too much ...but it's worse to pay too little. When you pay too much, you lose a little money ... that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing you bought it to do.

The common law of business balance prohibits paying a little and getting a lot. It can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run. And if you do that, you will have enough to pay for something better

You must wonder what it has got to with an EMR. Though seemingly archaic, this pearl of a statement aptly applies to the choice you make in selecting an EMR. Seeking good value for the money is important; however, when price becomes the overriding or the only consideration, then you must think about the John Ruskin law. Many physicians have been stung with poor quality systems and lack of customer support when they decided on price only. With courteous and prompt customer support the EMR experience can be enjoyable. We at nAbleMD believe in the old-fashioned way - "the customer comes first."